• Analyzing, evaluating, and documenting application/system functions, settings, configurations, and supporting business processes • Gathering key requirements from stakeholders and producing useful reports and analysis • Facilitating meetings and presenting reports, analysis, or findings • Documenting and effectively communicating the technical migration approach for various systems/applications • Documenting, implementing, and maintaining standard operating procedures • Validating that solutions meet business needs and requirements • Writing user stories, acceptance criteria, and participating in user acceptance testing • Develop a thorough understanding of business processes, best practices, and available supporting technology & documentation • Training of system owners or end users on new business processes