Travel + Leisure Co.

Travel + Leisure Co. is the world’s leading membership and leisure travel company.

Event Support Representative

Customer SupportCustomer SupportFull TimeRemoteTeam 10,001+Since 2021H1B No SponsorCompany SiteLinkedIn

Location

Florida

Posted

24 days ago

Salary

Not specified

High SchoolEnglish

Job Description

• Confirm arrival dates of vacation reservations for guests. • Provide customer service to owners booked for events. • Support Event Planning and Sales teams in finalizing guest lists for Party Weekends events. • Make outbound calls to guests to confirm arrival dates. • Maintain a high level of production pace while providing excellent customer service. • Update account information and guest lists. • Process requests to cancel or reschedule dates. • Answer questions about event details such as itineraries, accommodations, and tickets. • Handle customer escalations. • Communicate updates and changes to business operations and planning teams.

Job Requirements

  • Must have a minimum High School Diploma or GED, College Degree is preferred.
  • Successful completing of onboarding training.
  • All associates are responsible for ensuring that they remain up to date on all required courses.
  • Participate in coaching sessions.
  • Must be able to work flexible shifts to include weekdays, evenings and weekends to suit business needs.
  • Attend meetings as required.
  • Must have the ability to be persuasive and informative with excellent problem solving and strong customer service skills.
  • Must be detail oriented.
  • Exceptional listener with excellent communication skills, both verbal and written.
  • Must have the ability to deescalate customer situations and sway decisions.
  • Must possess a positive, outgoing, professional demeanor, be self-motivated, detailed oriented and able to work independently.
  • Must demonstrate solid judgment and firm decisions, vast product knowledge, marketing systems knowledge in addition to excellent problem-solving skills.

Benefits

  • Medical
  • Dental
  • Vision
  • Flexible spending accounts
  • Life and accident coverage
  • Disability
  • Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
  • Wish day paid time to volunteer at an approved organization of your choice
  • 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
  • Legal and identify theft plan
  • Voluntary income protection benefits
  • Wellness program (subject to provider availability)
  • Employee Assistance Program

Related Job Pages

More Customer Support Jobs

Customer Support24 days ago
Full TimeRemoteTeam 10,001+Since 1928H1B Sponsor

Manage day-to-day Vesta 911 customer service contracts, ensure contractual obligations, drive resources to resolve complex issues, manage escalations, coordinate cross-functional teams, and support lifecycle upgrades and technical performance reporting.

Vesta 9-1-1ServicenowGoogle WorkspaceWindows
Texas
$80K - $90K / year

Customer Experience Team Lead

EasyPost

EasyPost is a Shipping API that solves complex logistics problems for eCommerce businesses.

Customer Support24 days ago
Full TimeRemoteTeam 51-200H1B Sponsor

Lead the Customer Experience team, managing performance, driving improvements, and enhancing user experience through data insights and operational excellence.

ExcelGoogle SheetsSigmaSQLZendesk
Arizona
$90K - $100K / year

Customer Support Representative

Qualfon

Be the best and make each person's life better.

Customer Support24 days ago
Full TimeRemoteTeam 10,001+Since 1995H1B No Sponsor

Remote Customer Support Representative managing customer inquiries and order processes

Texas
$14 / hour

Senior Manager of Customer Experience – Absence

ComPsych

The World’s Largest Provider of Mental Health Services and GuidanceResources® for Life.

Customer Support24 days ago
Full TimeRemoteTeam 1,001-5,000Since 1984H1B Sponsor

Senior Manager of Customer Experience leading a customer experience team.

United States
$93K - $113K / year