Customer Service Analyst
Location
Kentucky
Posted
23 days ago
Salary
$47K - $53K / year
1 yr expExperience acceptedEnglishFrenchERP
Job Description
• Provide reliable, accurate, and responsive customer service support to B2B customers
• Manage inquiries related to orders, shipments, invoices, and product availability
• Maintain proactive communication with customers and sales representatives
• Track and analyze claims and credit memo volume, identify reasons and trends
• Propose process improvements and ensure Standard Operating Procedures (SOPs) are up to date
Job Requirements
- Experience with ERP and CRM/order management systems (e.g., SAP, NetSuite, Salesforce)
- Analytical mindset
- Proficiency in Excel and Power BI
- Excellent written and verbal communication skills
- Strong organizational skills and attention to detail
- Ability to manage complexity and prioritize multiple responsibilities
Benefits
- Work remotely from anywhere
- Health insurance
- Professional development opportunities
- Flexible work arrangements
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