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Manager, Support Process Program Manager

Program ManagerProgram ManagerFull TimeRemoteTeam 1,001-5,000Since 2010H1B SponsorCompany Site LinkedIn

Location

United States

Posted

38 days ago

Salary

Not specified

10 yrs expEnglish

Job Description

• Lead a team of 5-8 high-performing program managers in delivering effective and efficient solutions for the Support organization • Collaborate closely with the Support leadership team and cross-functional stakeholders to set the roadmap and identify priorities to redefine our operating model and business processes • Monitor and evaluate our “run the business” programs (Launch Readiness, Quality, Knowledge Management) to identify areas for improvement • Advise business owners on ways to optimize • Work with the team and other partners to develop and execute solutions • Evaluate our Support workflows and identify and deliver process improvements to drive impact to key Support metrics • Help shape the direction of our Support processes • Equip the team with the resources and tools necessary to deliver exceptional support.

Job Requirements

10+ years of experience in Operations, Support, business process analysis, strategy and operations, consulting, and/or program management
5+ years of experience managing teams of program managers
Experience working in highly cross-functional settings, and in a role that spans strategy, analysis, and operations in a fast-paced environment
Experience owning globally spanning programs, developing teams and creating leverage through strategic team structures and operating models
Strong program management skills with experience managing end-to-end execution of projects/programs that have transformed their company’s operations and delivered quantifiable business impact
Excellent written and verbal communication skills, with the the ability to articulate complex topics in an easy-to-consume way to leaders and peers across different teams
Ability to address competing priorities across multiple stakeholders and develop a roadmap that aligns resourcing to priorities to deliver a shared goal.