• Successfully offboard external vendors by auditing existing configurations, creating comprehensive technical documentation, and establishing best practices for future development. • Maintain and optimize a library of complex Screen Flows and Autolaunched Flows that drive our clinical and operational workflows. • Manage Health Cloud-specific features, including Patient Accounts, Care Plans, Life Events, and Clinical Data Models, ensuring all configurations meet HIPAA compliance standards. • Design and implement strategies to connect Salesforce with external clinical databases and third-party APIs. • Lead the strategy for incorporating LLMs (external APIs) to assist with note summarization, predictive analytics, or automated patient communication. • Work directly with leadership to translate business requirements into scalable technical solutions.