• Manage a high-volume CRM with inbound prospect calls, emails, and inquiries — responding with professionalism, warmth, and urgency. • Guide prospective neighbors through the leasing funnel with consistent follow-up, clear communication, and a genuine commitment to finding them the right home. • Process and review rental applications accurately, ensuring all documentation is complete and compliant with leasing requirements. • Schedule and coordinate in-person and virtual property tours, maintaining an efficient calendar for on-site leasing teams. • Support virtual tour and online leasing processes, helping prospects navigate digital tools with ease. • Maintain accurate, up-to-date records in property management software, ensuring all activity is logged daily and all proper steps are followed. • Partner with on-site leasing staff to ensure seamless communication and a consistent resident experience across every touchpoint. • Perform administrative tasks related to leasing and property management to keep operations running smoothly.