• The People Operations Lead is responsible for building, scaling, and continuously improving the systems, processes, and programs that support the employee lifecycle. • This role blends operational excellence with a strong employee experience mindset, ensuring our people processes are compliant, efficient, human-centered, and aligned with company values. • You are a data-driven problem solver who believes that seamless operations are the foundation of a high-trust culture. • Drive operational excellence by designing and implementing scalable, compliant global processes for core People Operations functions across the entire employee lifecycle, including onboarding, leaves of absence, offboarding, promotions, and internal transfers, with preference for automation wherever possible. • Partner with SMEs and own compliance, including all Employee Handbooks, to ensure all People practice are staying current on all relevant local labor laws in all operating regions (UK, US, NL, DE, CAN, etc). • Serve as the primary People Team POC for all annual audits and regular compliance reporting activities. • Develop People Operations solutions by collecting and analyzing information, recommending courses of action. • Provide direction and oversight of day-to-day work of junior People Operations Specialists. • Act as the primary owner of HRIS data (e.g., Workday), ensuring data integrity and "single source of truth" reporting. • Design and maintain people systems workflows that automate the employee experience, reduce manual errors, and deliver a seamless, high-quality employee UX across the lifecycle. • Identify opportunities to automate manual tasks to improve the "speed to service" for our employees. • Act as the escalation point for complex employee queries regarding policy, benefits, and leaves of absence by managing the People Operations ticketing system and AI chatbot. • Develop and execute strategy for maintaining internal and employee facing People Team resources that are easily accessible and can be referenced by AI tools. • Collaborate with the Employee Experience Manager to participate in projects to further enhance and globalize our People Operations processes for a seamless employee experience.