• Documenting calls • Completing follow-up work • Identifying potential risks such as fraud • Analyzing incoming documents to determine claim eligibility • Calculating benefit amounts • Approving payments • Resolving claims adjudication issues • Managing calls with various stakeholders • Ensuring accurate tax reporting • Maintaining detailed claim files • Processing death claims for life or annuity contracts • Meeting performance targets • Maintaining claim inventories within guidelines • Working harmoniously within a team • Handling multiple computer systems • Performing mathematical calculations