• Sales Enablement: Act as the operational right hand for Sales Executives, managing quotes, pricing, and account updates to keep the sales cycle moving. • Proactively identify expansion opportunities and suggest additional capacity or services that add tangible value to the customer’s infrastructure. • Coordinate server provisioning, migrations, and upgrades by working closely with internal technical teams to ensure perfect execution. • Track all deployments from start to finish, ensuring internal systems (CRM, tickets) stay accurate and customers are notified of completion. • Configure billing plans (hourly, monthly, or annual) and serve as the first point of contact for invoice queries or plan adjustments. • Handle account maintenance, including credits and cancellations, ensuring all changes follow company guidelines and maintain data integrity. • Operate as a central figure in our "POD" model, collaborating daily with Sales, Solution Architects, and Ops to streamline the customer journey. • Follow established processes while contributing fresh ideas to help us scale more efficiently. • Actively build your knowledge of cloud infrastructure, baremetal, and global networking services.