• Process standard claims accurately and within SLA • Maintain detailed claim documentation, photos, and communication logs • Provide high-quality customer service to contract holders and repair facilities • Accurately enter and update customer information, interactions, and case details in applicable CRM • Collaborate effectively with other teams’ members, other departments as well to coordinate customer support efforts and resolve issues • Achieve call, QA, and attendance metrics • Follow established workflows, and escalation processes • Handle and resolve customer complaints in a professional and timely manner. • Develop and maintain a thorough understanding of the company's products, services, policies, and procedures.