The all-in-one SMS, email & voice platform, elevating business productivity with automation and AI-driven technology.
Customer Success Operations Manager
Location
United States
Posted
21 days ago
Salary
Not specified
Job Description
Job Requirements
- 4+ years of experience in B2B SaaS Customer Success, Technical Account Management, or similar.
- Experience owning retention or expansion metrics.
- Strong operational discipline and comfort enforcing standards across peers.
- Experience building operational workflows
- Experience working with integrations, APIs, or technically complex SaaS products.
- Strong written and verbal English communication skills.
- Confidence balancing flexibility with architectural integrity.
- Nice to Have
- Experience working with staffing, workforce, or ATS platforms.
- Experience helping build or scale Customer Success processes in a high growth environment.
Benefits
- Competitive compensation based on experience and location
- Significant ownership
- Opportunity to design and scale the Customer Success function
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