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Customer Success Associate, Bilingual – Spanish
Location
United States
Posted
23 days ago
Salary
Not specified
Seniority
Mid Level
Job Description
Job Requirements
- Spanish fluency.
- Located in Pacific time zone or willing to support 9 am to 6 pm Pacific.
- Minimum 2 years of professional experience in managing and handling inbound calls and ticket requests.
- Experience with Google Suites, Microsoft Office Suite and Salesforce.com.
- Call center or support ticketing experience.
- Experience in CRM or Customer Support softwares.
- Process-oriented with great attention to detail.
- Patience with customer questions and the ability to articulate value proposition to external stakeholders with passion and energy.
- Love for helping and bringing joy to others.
- Full of positive attitude – you see challenges as learning opportunities.
- Proactive – you identify problems and design solutions without being asked.
- Excellent communication, interpersonal, and organizational skills.
- A problem solver; equally excited about the opportunity to solve small problems and big problems as long as they serve a larger mission.
- Enthusiastic, positive, and team-oriented; always willing to lend a hand to a team member.
- Excited to work in a fast-paced, growing scale-up environment.
- Driven, gritty, and resilient; demonstrated ability to persevere through unanticipated challenges.
Benefits
- Opportunity to identify and manage customer support and customer management projects.
- A deep understanding of the solar and renewable energy space, particularly the rapidly growing community solar industry.
- Hands-on scale-up experience in cleantech.
- Knowledge from and personal interaction with leadership.
- The opportunity to work on two crucial issues that positively impact the world: climate change mitigation and social justice.
- A team of passionate, collaborative, dedicated, and empathetic employees.
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