Make experiences flow.
Senior Customer Success Manager
Location
United States
Posted
19 days ago
Salary
Not specified
Job Description
Job Requirements
- Experience with contact center and back office environments as it relates to key metrics, processes and operational concepts (workforce management, quality, coaching and performance management.)
- Minimum 4+years’ experience in a customer-facing, role such as Consultant, SaaS Implementation Coordinator, Solutions Engineer, or hands on Customer Success Manager
- Ability to engage in technical dialogue with customers and internal audiences
- 3+ years working within hosted or Software as a Service business-model
- Bachelor’s degree or equivalent experience preferred
- Experience in managing the business aspects of large Enterprise-level customers, and communicating customer initiatives internally with Upper Management
- Demonstrated experience of operating with minimal guidance in a fast-paced customer-focused environment and meeting customer time constraints
- Working knowledge of contact center and back office technologies a plus
- Experience working with Gainsight, Salesforce.com and ServiceNow would be a plus
- Willingness to acquire skills and knowledge on one’s own to meet the changing demands of the role.
Benefits
- NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
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