• Oversee the end-to-end electronic billing process, including invoice submission, review, and approval, using the company’s eBilling platform (CounselLink) • Ensure compliance with company billing guidelines and legal department policies • Monitor and resolve billing discrepancies, rejections, and appeals in a timely manner • Collaborate with law firms and vendors to address billing issues and ensure accurate submissions • Create and manage new matters in the eBilling system upon request from attorneys or law firms • Maintain consistent naming conventions and metadata standards to support accurate reporting and tracking • Coordinate with Procurement and Legal Operations to onboard new law firms and vendors • Set up and maintain vendor profiles, billing contacts, and tax information within the eBilling system • Communicate billing guidelines, invoice formats, and system expectations to new vendors • Collect and validate monthly or quarterly accrual estimates from law firms and vendors • Review and process new timekeeper rate requests in the eBilling system • Act as the central point of contact for all eBilling-related inquiries from law firms, vendors, and internal users • Provide real-time troubleshooting and escalate system or configuration issues to the eBilling platform’s support team as needed • Maintain consistent communication between Finance, IT, and Legal Operations to ensure alignment on billing processes and issue resolution.