Senior Account Director

Account ExecutiveSalesFull TimeRemoteTeam 10,001+H1B No SponsorCompany Site LinkedIn

Location

District of Columbia + 1 more

Posted

40 days ago

Salary

$105.9K - $169.5K / year

Bachelor Degree10 yrs expEnglish

Job Description

• Ensure client teams meet or exceed client service level agreements (SLAs) • Grow accounts by providing operational oversight to ensure smooth day-to-day performance while escalating matters of concern • Ensure core business processes are in place and aligned with best practices • Develop teams within the portfolio and work with other teams or functional areas to develop best practices across portfolios • Partner with the Managing Director to develop strategies and foster relationships to drive growth within assigned accounts • Manage a portfolio of multiple accounts or services (2 or more) with gross profit of least $700,000 • People Leadership – lead, develop and empower highly functioning client teams • Oversee overall performance metrics of accounts/departments against contract/target or business unit benchmarks • Drive the quality-of-service delivery across the organization • Write, deliver, negotiate and approve contract amendments/Statements of Work (SOWs)

Job Requirements

A Bachelor’s degree or equivalent experience is required
Over 10 years’ experience and a proven track record of being a recognized leader and manager of people in a national or global customer service intensive environment
Demonstrated record in developing operational solutions that have permanently resolved poor contract performance or difficult situations
Established accomplishments in successfully delivering on client SLAs, building high performing teams, and creating client relationships
Excellent client service skills with a service-minded approach towards the client. Must be sensitive to client needs, remaining calm and confident, even in stressful situations
Demonstrated ability to develop strategic level relationships within large, complicated organizations
Capable of driving strategic conversations and interacting with clients at all levels of an organization
Conversational knowledge of all the WL service offerings
Proven experience managing large teams and knowledge of multiple service lines
At least two years of business development experience
Minimum of five years of successful financial management; understanding of how day-to-day operations and strategic decisions impact client P&Ls.