• Own email automation programs end-to-end — from strategy and segmentation to execution, reporting, and optimization. • Design, write, and build high-performing emails, value-add assets, and automated journeys tailored to upmarket buyers and sales-assisted motions. • Use data-driven insights and experimentation to proactively surface expansion opportunities within the install base. • Define program metrics and regularly report on performance, identifying opportunities to improve efficiency and impact. • Partner cross-functionally with Sales, Sales Operations, Marketing Technology, and Revenue Marketing to create cohesive, multi-channel customer experiences. • Identify process inefficiencies and improve them through thoughtful, scalable automation. • Contribute to best practices within the Customer Demand Automation team by sharing insights, learnings, and experimentation results. • Translate performance data into clear, actionable recommendations that support revenue growth and improved customer experience.