• Lead complex customer implementations including reviewing customer’s use cases, determining product solutions, establishing success metrics, supporting the development of clinical workflows and implementation roadmaps • Build customer relationships to ensure programs meet customer requirements and BioIntelliSense capabilities assuring long-term sustainability • Train and educate customers on BioIntelliSense product offerings and value proposition • Provide ongoing support and post-implementation improvement and optimization • Coordinate with sales/business development, product, data science, customer care and operations teams to ensure successful customer programs • Contribute clinical expertise to the end-to-end BioIntelliSense solution, offering support internally and externally • Gather and analyze customer feedback to identify areas for improvement and to enhance the overall customer experience • Evaluate program processes and outcomes to recommend and implement improvements for greater efficiency and customer satisfaction • As needed, coordinate with the sales team to partner with customers during the sales process to understand customer needs and develop a value proposition and business case