Senior Account Director
Location
California
Posted
40 days ago
Salary
$105.9K - $169.5K / year
Bachelor Degree10 yrs expEnglish
Job Description
• Manage a portfolio of multiple accounts or services (2 or more) with gross profit of least $700,000
• Provide oversight and support for the selection, induction, development, retention, motivation and performance of direct and indirect reports
• Ensure adherence to operational controls and management information reporting requirements
• Train managers how to properly utilize technology to optimize performance
• Develop and implement strategic account plans
• Provide insight into and deliver weekly, monthly, and/or quarterly business reviews
Job Requirements
- A Bachelor’s degree or equivalent experience is required
- Over 10 years’ experience in a leadership and management role in a customer service environment
- Established accomplishments in successfully delivering on client SLAs, building high-performing teams, and creating client relationships
- Conversational knowledge of all the WL service offerings.
- Capable of driving strategic conversations and interacting with clients at all levels of an organization
- Minimum of five years of successful financial management; understanding of how day-to-day operations and strategic decisions impact client P&Ls
Benefits
- Medical, dental, and vision coverage
- Paid time off
- Disability insurance
- 401(k) with company match
- Life insurance
- Parental leave
- Adoption assistance
- Tuition assistance
- Employer/partner discounts
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