• Inbound and Outbound leads provided by the company from our existing portfolio of clients • Process completed mortgage application for qualified clients • Communicate and set proper expectations with the client from the start of the transaction • Qualify clients for new mortgage loans using automated underwriting systems (DU/LP) • Deliver mortgage options to customer in one call to move forward with PHH Mortgage as their preferred lender • Collect pertinent information/documents from client to begin processing • Sends all required paperwork to client and provides excellent customer service • Adhere to all regulatory mortgage compliance guidelines • Partner with internal operations to consistently produce clean files and successfully complete transactions • Input transactions into PHH Mortgage’s lead management system • Communicate effectively with all parties to the transaction. • Offer excellent customer service to all borrowers • Structure business day to ensure balance of taking inbound leads and making follow-up contact with current sales pipeline in order to consistently meet minimum performance standards • Attend all trainings, sales meetings, orientations as directed • Increase knowledge of mortgage industry by completing all internal trainings timely • Ability to use multiple software applications at one time • Type more than 40 words per minute