• Review and audit all department activities, including vendor profile quality, documents provided and process for submittal to ensure compliance with quality assurance standards. • Responsible for running and distributing monthly department exception reports to Vendor Management leadership and internal stakeholders in a timely manner and report any anomalies. • Conduct first level review and evaluation of various vendor compliance documents throughout vendor oversight lifecycle (i.e., new vendor documents, annual re-certification, and vendor status change documents) to ensure compliance with all company policies and procedures. • Review all vendor compliance documents processed by team in system of record and report any inconsistencies to senior management for coaching opportunities and/or make recommendations of system or process modifications. • Review and process vendors’ contracts/SLAs/SOWs to ensure compliance with related key performance indicators as established for the vendor. • Responsible for preparing and submitting necessary documentation to automate department reports and vendors’ scorecards. • Lead the end-to-end process of developing reports and scorecards with internal support teams (i.e., IT, Business Intelligence, etc.) and business unit leaders. • Review and respond to internal and external audit requests received by the department as needed. • Evaluate monthly published scorecards and prepare Monthly Vendors’ Oversight Executive Summary. • Process vendor communication requests, including tracking acknowledgements as required. • Oversee the process of reviewing vendors’ on-site audit reports provided by Risk Management to ensure proper notification to internal stakeholders and tracking of any vendor remediation plans. • Assist management with the review of department's processes, policies, procedures and reports for accuracy and completeness to identify opportunities for associate training or process improvements. • Perform other duties and special projects as assigned.