• Lead governance frameworks for the Microsoft 365 content management platforms, ensuring compliance with records retention, legal hold, privacy, and regulatory requirements. • Define and maintain policies, standards, and best practices for information lifecycle management across SharePoint, OneDrive, and related Microsoft 365 tools. • Partner with Legal, ITS, Compliance, and Records Management teams to ensure defensible, auditable information practices. • Support the end-to-end user experience for the Microsoft 365 records platforms, balancing usability with governance and risk management. • Act as the business representative for platform enhancements, roadmap planning, and prioritization based on user feedback and organizational needs. • Develop and oversee change management, communications, and training strategies to drive adoption and effective use of tools. • Serve as a trusted advisor to leaders and business stakeholders on collaboration and records management capabilities. • Translate technical concepts into clear, business-focused communications for non-technical audiences. • Maintain a strong working knowledge of Microsoft 365 architecture, including SharePoint Online, OneDrive, integrations, permissions models, and search. • Partner with IT to troubleshoot complex user and system issues, acting as an escalation point for business-critical problems. • Contribute to configuration decisions, testing, and rollout of new features or platform changes. • Monitor platform usage, performance, and risk indicators to identify improvement opportunities. • Stay current on Microsoft 365 roadmap changes, industry best practices, and emerging risks impacting information governance in the energy sector. • Support audits, assessments, and legal inquiries related to records and information management.