• You’ll lead multiple product engineering teams embedded in cross-functional Product and Design squads, owning the end-to-end member experience and the operating system (OKRs, planning, metrics) that keeps delivery predictable: • Onboarding and experience foundations: first-run flows, setup, and the baseline UX patterns that everything else builds on • Core engagement surfaces: home, navigation, discovery, and progression, helping members know what to do next and why it matters • Support and connection: member-facing support flows, messaging, and the care-team tools that enable timely, human intervention • AI-assisted experiences and workflows: partner with Product, Design, and Applied AI, to apply AI thoughtfully to improve speed, quality, and support effectiveness, while keeping care human-led and trust-first • Journey reliability: resilient, observable experiences; cross-cutting investments in performance, reliability, and development productivity, in partnership with Platform Engineering • Build experiences members want to come back to, while holding a high bar for quality and operational excellence.