• Ongoing relationship with clients and maintain regular communication with key client stakeholders. • Evaluating manage, and resolve complex operational and technical challenges. • Understanding our technology solutions to better serve client needs. • Organizing, plan, and lead both internal and external meetings effectively. • Coordinate with clients and the health pro team to ensure all required materials for health pro delivery have been received. • Demonstrate Alight’s value effectively and establish appropriate expectations with the client regarding navigation service delivery. • Collaborate with Health Navigation Team Manager to understand and resolve complex customer and client escalations. • Serving as a Subject Matter Expert for service-specific and common client requirements. • Collaborating seamlessly with a global team dedicated to client delivery and satisfaction. • Executing the solution roadmap for the client. • Developing domain and operational expertise within the client team.