• Lead and support team by ensuring alignment with business goals and technical standards. • Mentor team members through regular coaching, training opportunities, and performance evaluations. • Monitor team productivity and quality; provide performance insights and feedback reports to senior leadership. • Collaborate with stakeholders to understand requirements and ensure timely delivery of development solutions. • Oversee production support and manage incident resolution in accordance with established SLAs. • Lead the team in maintaining detailed and up-to-date documentation of issues, resolutions of the solution procedure. • Lead the team in maintaining and updating application configurations, including user security, to meet business requirements. • Guide the team in maintaining comprehensive documentation for codebases, issue resolution, and development procedures. • Manage and prioritize service requests, enhancements, and bug fixes to support product stability and growth. • Communicate planned and unplanned outages in a timely manner. • Plan and execute regular codebase maintenance and refactoring to ensure system health. • Prepare and present operational dashboards and KPIs to track team performance and delivery metrics. • Coordinate cross-functional projects and ensure smooth collaboration between development and support teams. • Contribute to annual budgeting and resource planning for development initiatives. • Conduct annual BCDR exercises to ensure system support documentation is current and recovery processes are optimized. • Provide after-hours and on-call support as needed for critical deployments and incidents. • Other duties as assigned