• Lead customers through deployment journeys with structured project management and technical oversight. • Partner with Account Executives, Sales Engineering, and Support to deliver a seamless customer experience. • Act as a trusted advisor who balances technical guidance with strong stakeholder and relationship management. • Provide proactive technical resources and digital enablement to drive adoption, feature utilization, and long-term customer health. • Be the voice of the customer internally, ensuring needs and challenges are addressed with urgency and care. • This role requires an individual who is highly technical, customer-focused, and organized—capable of balancing detailed deployment oversight with high-level strategic engagement. • Deployment Leadership: Onboard and guide customers through full deployment cycles, ensuring milestones, timelines, and deliverables are met. • Technical Advisory: Act as a subject matter expert during deployments, incidents, and ongoing usage; provide technical guidance on security architecture, integration, and best practices. • Stakeholder & Relationship Management: Build strong relationships with customer stakeholders; manage expectations, communicate risks, and serve as the trusted technical point of contact. • Cross-Functional Collaboration: Work with Support, Product, Engineering, and Services teams to align on customer outcomes and ensure timely issue resolution. • Incident Management: Serve as the customer’s advocate during incidents and outages, coordinating internal response and communication. • Enablement & Content Creation: Develop technical content, learning sessions, and webinars to improve customer adoption and experience. • Reporting & Metrics: Provide regular cadence reporting on key success indicators (e.g., feature adoption, deployment progress, customer maturity). • Pre-Sales Services Support: Collaborate with Sales and Solutions Engineering to position post-sales service offerings when relevant, ensuring alignment and fit.