All-in-one revolutionary insight and action platform that uses AI, analytics, and automation to remove CX obstacles.

Customer Success Intern

Customer Success ManagerCustomer SuccessInternshipRemoteTeam 51-200H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

27 days ago

Salary

Not specified

Bachelor DegreeEnglishSQLTableau

Job Description

• Support Customer Success Managers in managing customer relationships and ongoing engagement • Assist with building Customer Success Plans, including customer goals, milestones, and adoption strategies • Help track customer progress against key success metrics and KPIs • Participate in customer meetings and internal account team discussions (as appropriate) • Help prepare materials for recurring customer cadence meetings (weekly, monthly, quarterly check-ins) • Support customer adoption efforts by helping identify new ways customers can use SuccessKPI across teams • Assist in documenting customer feedback, product requests, and escalation needs for internal teams • Collaborate with internal partners across Product, Engineering, Professional Services, and Education • Support workshops and enablement sessions by helping organize content and follow-up actions • Maintain and build knowledge of the SuccessKPI platform, new features, and best practices

Job Requirements

Currently pursuing a BA/BS degree in Business, Communications, Analytics, Information Systems, or a related field
Interest in Customer Success, SaaS, and customer-facing roles
Strong organizational skills and attention to detail
Ability to manage tasks proactively and work independently in a remote environment
Strong written and verbal communication skills
Calm, thoughtful approach to problem-solving
A customer-first mindset and willingness to help customers overcome hurdles
Desire to learn and grow skills in customer engagement, success planning, and SaaS operations
Familiarity with data and analytics tools (PowerBI, Tableau, Excel, SQL, etc.) (Nice to Have)
Interest in contact center technology and customer experience analytics (Nice to Have)
Experience working with cross-functional teams or project coordination (Nice to Have)
Exposure to SaaS platforms, support tools, or CRM systems (Nice to Have)

Benefits

Opportunity to work for a fast-growth global SaaS company in the rapidly growing analytics space
A diverse, inclusive, and dynamic culture where employees are proud to work
Hands-on exposure to real customer programs and enterprise relationships
Opportunity to work with leadership and cross-functional teams — you have a voice at SuccessKPI
Career development and growth opportunities as the company continues to scale
Opportunity to build industry relationships and work alongside seasoned experts