• Manage and be accountable for the success of partner schools from onboarding through renewal. • Successfully identify growth opportunities, initiate conversations regarding expansion and growth with our current customers in your territory, and upsell partner resources in subscribed schools. • Develop deep knowledge of the BrainPOP product, a prerequisite for providing world-class aid and service to educators. • Act as the relationship manager and oversee all aspects of partners' onboarding and implementation process. • Communicate consistently with school leaders to ensure strong usage of BrainPOP, while gathering feedback and implementing new features • Monitor and maintain high levels of customer satisfaction while managing partner expectations. • Join others in Customer Success to develop innovative ways to leverage technology to communicate with and support all of BrainPOP’s users. • Work united with other internal BrainPOP teams, communicating observations and feedback from district partners to help inform future product development efforts.