• Manage relationships with a portfolio of business brokers • Run regular check-ins to understand deal pipelines, challenges, and opportunities • Provide practical coaching on workflows, platform usage, and best practices • Build trusted relationships and proactively identify risks or growth opportunities • Collect and synthesize broker feedback through conversations and surveys • Lead onboarding for new brokers through live walkthroughs and follow-ups • Train customers on platform features, deal workflows, and operational best practices • Create scalable enablement content (guides, short videos, FAQs) • Monitor usage and proactively support brokers to drive adoption and retention • Design and host virtual events such as workshops, trainings, and community sessions • Encourage knowledge-sharing and highlight broker wins and success stories • Communicate product updates, tips, and best practices to customers • Act as the 'voice of the broker' internally by identifying patterns in feedback • Partner closely with Product, Growth, and Operations to improve broker outcomes