• Ownership of all post-sale client communication, managing day-to-day operations and account oversight for our Self-Service clients and performing initial troubleshooting of customer issues • Develop expert-level knowledge of the DeepIntent marketing platform with the ability to train and guide clients to ensure the success of their campaigns • Maintain up-to-date information on all accounts and campaigns in our CRM, creating transparency across the business • Develop and grow strong relationships with clients through exceptional client service, proactive insights and critical analysis • Manage pacing and delivery, identifying the opportunity for campaign optimizations based on each client’s success metrics • Manage the onboarding process for all new accounts including the development and training of all DeepIntent’s solutions • Work closely with Sales and other internal counterparts to identify growth opportunities and strategic recommendations for all accounts • Work with the Engineering & Product teams to continue improving the platform and DeepIntent’s offerings by sharing client feedback and your own insights • Develop best practices within the Operations organization through internal collaboration • Stay current with best practices, strategies, and industry standards related to digital marketing • Oversee all billing and account reconciliation for assigned Self-Service accounts