• Be the primary technical point of contact for our customers, helping them achieve security outcomes and navigate complex environments. • Provide hands-on support, configuration advice, and best practices for integrating and deploying our solutions. • Work closely with Product, Engineering, and Security to channel customer feedback and improve the platform. • Troubleshoot issues, lead technical deep-dives, and escalate where needed to drive resolution. • Build trust with key stakeholders, manage expectations, and ensure long-term customer satisfaction.