• Act as the primary technical point of contact for assigned accounts, building trusted relationships and hosting regular meetings with technical stakeholders. • Support partners and their end-users by having the technical expertise of Shippo’s API, product features, carrier-specific integrations, and workflow solutions. • Support high-severity incident response by working with Engineering on root cause identification, impact analysis and providing customers with regular updates and communication. • Proactively monitor partner usage by setting up alarms/alerts, and tracking key metrics to ensure smooth and reliable operations. • Advocate for partners by representing their technical needs within Shippo, especially in the context of R&D changes or potential breaking updates. • Confidently engage with technical leaders at partner companies (e.g., Heads of Engineering, Product leaders), answering complex product/API questions with clarity and professionalism. • Own the technical content during presentations to highlight product usage, potential solutions, and troubleshooting. • Leverage cross-functional support teams to ensure partners have access to the product experts and resources they need.