• Maintain strong relationships with fellow fraud fighters within the BioCatch customer base to support and enable them to get maximum value out of the BioCatch solutions. • Provide subject matter expertise (SME) support to our customers to drive the use of BioCatch in achieving their strategic plans. • Work with customers and BioCatch Data Science to continually strive for high fraud detection rates, whilst maintaining low levels of friction for genuine customers. • Use a data-driven approach to prove the value of BioCatch against success criteria for proof of value and pilot projects. • Educate potential and new customers on BioCatch and Behavioural Biometrics specifically for targeting their key problems and use cases. • Work tactically with customers to deploy rules for acute fraud attacks. • Continually focus on leading customers towards best practices. • Be a voice of the customer to internal BioCatch functions to drive our own product strategy and delivery. • Support BioCatch Data Science in researching new and emerging threats across our main use cases including Account Takeover, Account Opening, Remote Access Scams, Social Engineering Scams and Mule detection. • Deliver reporting and insights on fraud detection performance. • Share interesting stories and learnings from the field with our Sales Enablement function and strive to be a thought leader in the fraud space. • Provide SME support to the BioCatch Sales functions to enable them in new customer acquisitions.