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Director, Engagement Management

DirectorDirectorFull TimeRemoteTeam 201-500Since 2011Company Site LinkedIn

Location

United States

Posted

18 days ago

Salary

$175K - $195K / year

Bachelor Degree10 yrs expEnglishCyber Security

Job Description

• Manage and develop a team of engagement managers, providing coaching and mentoring to ensure team success • Provide strategic leadership, coaching, mentoring the team and fostering autonomy. Drive strategic planning and process improvement. Leading the region as part of the North American Leadership Team • Establish operational objectives linked to strategy and develop policies that affect immediate operations. Deliver compelling messages to various audiences • Support our customers through attending customer meetings and escalations as appropriate. Focusing on customer value creation, realization and growth. • Identify opportunities for further product utilization and help the sales team realize them • Maintain a strict level of professionalism whenever representing BioCatch

Job Requirements

Experience: 5+ years of managing high performing teams in the Engagement Management, Customer Success or Account Management fields.
10+ years of experience as a Project Manager, Engagement Manager, or Customer Success Manager, with at least 5 years of fraud/ cyber security/ AML experience
Leadership Skills: Proven ability to manage and develop teams, establish operational objectives, and influence strategic direction. Continuous learning mentality.
Soft Skills: Exhibit excellent communication both written and verbal, presentation, organizational, and customer-orientation skills. Ability to prioritize and delegate effectively with follow up.
Customer Engagement Skills: Support and influence customer direction. Ability to handle customer escalations effectively
Technical Skills: Demonstrate strong analytical skills and a foundational understanding of web and mobile app development