• Own the full pipeline and revenue performance of assigned HCBS programs, tracking all metrics from referral to case completion • Monitor program health metrics and proactively identify when KPIs are not meeting expectations; diagnose root causes (internal vs. programmatic) and develop improvement plans • Ensure program performance is well-publicized and communicated regularly to internal stakeholders and leadership • Build and maintain comprehensive reporting dashboards to provide visibility into program status, bottlenecks, and revenue impact • Identify and manage program bottlenecks by developing and implementing scalable escalation protocols • Design systematic approaches to case management challenges moving beyond rote, case-by-case outreach to create repeatable, measurable processes • Partner with Operations to develop improvement initiatives, track progress, and see them through to completion • Gather and analyze data on bottleneck patterns to inform strategic decisions and process enhancements • Hold revenue responsibility for assigned HCBS programs, prioritizing efforts based on revenue impact and strategic importance • Identify and execute on market expansion opportunities in collaboration with the GTM team • Develop evidence-based approaches to case prioritization translating detailed case data into actionable, prioritized systems • Execute on GTM strategy to drive program growth and member engagement