• Provides operations, maintenance, and user support for OpenText products and integrated cloud solutions such as Box.com and Salesforce • Responsible for monitoring application activity, verifying user access, triaging incident reports, and ensuring timely response to end-user requests • Support software configurations, maintain license lists for cleared users, and assist in troubleshooting telecommunications, software, and device issues • Verify and monitor activity of supported applications • Perform closeout tasks, routine checks, and configuration reviews • Run scheduled and ad-hoc application reports; set operational parameters; document activity • Respond to user requests via phone, email, or Teams for information requests, troubleshooting, application, or device issues • Provide assistance within 48 hours of notification • Support testing, maintaining, monitoring, and troubleshooting user systems • Verify, monitor, and maintain a current list of cleared users and associated OpenText product licenses • Perform initial triage of all incoming incident reports at the designated Place of Performance • Ensure all incidents are properly tracked and reported using an AFRBA-approved incident tracking system