• Engage with newly signed enterprise customers as a Proofpoint product expert to implement Proofpoint solutions at their sites, typically using remote web conferencing tools. • Implementation activities include installation, configuration, troubleshooting, customization, testing, and documentation. • Deliver training to customers and partners. • Provide technical expertise and real-life experience in creating solutions, designs, proof of concept and implementation. • Drive high levels of customer satisfaction. • Be a strong voice for your customers into the Marketing and Engineering teams to improve the product and ensure that Proofpoint deployments successful. • Coordinate with multiple parties -- internal departments as well as the customer -- to ensure timely and satisfactory resolution to technical issues, and completion of projects. • Define and document the best practice techniques, processes, templates, and architectures for use by the greater field organization.