• Partner with Customer-Facing Teams to articulate the overall CentralReach value proposition, vision and strategy to customers. • Own technical engagement with customers during the evaluation phase. • Communicate CentralReach value based on activities and work with customers on any identified issues or concerns to successful conclusion. • Technically support complex opportunities through advanced competitive knowledge, technical skill, and credibility. • Deliver deep-dive product and technical briefings/presentations to potential clients. • Maintain accurate notes and feedback in CRM regarding customer input both wins and losses. • Proactively engage and communicate with customers and CentralReach business/technical teams regarding product feedback and competitive landscape. • Engage with CentralReach Product Council, providing guidance and feedback directly from customer interactions and helping shape product roadmap. • Assist Product Team with Product and Demo certifications, as well as helping with new release training and certifications.