• Design and evolve the systems, tooling, and processes that improve the reliability and performance of WorkOS • Collaborate with product and infrastructure teams to ensure services are production-ready, observable, and resilient to failure • Define and measure SLIs/SLOs to guide reliability improvements • Write and optimize backend systems (in TypeScript) with a focus on performance, maintainability, and graceful degradation • Improve our incident response process, lead postmortems, and drive follow-through on reliability risks • Develop internal tools and automations that make it easier to operate and scale our systems • Participate in our on-call rotation—responding to, resolving, and learning from production incidents • Contribute to design and architecture discussions with a focus on operability and long-term sustainability • Document systems, share learnings, and help grow a reliability-minded engineering culture