Instant customer research is a superpower.

Research Operations Manager

OperationsOperationsFull TimeRemoteTeam 1-10Since 2023Company Site LinkedIn

Location

Montana

Posted

17 days ago

Salary

Not specified

2 yrs expEnglish

Job Description

• Manage many concurrent research projects: Track status, timelines, and deliverables across all active research requests, ensuring each meets its deadline • Own sourcing operations: Coordinate with expert networks and internal sources to get the right number of qualified participants for each request, using your judgement to determine what that number is based on the scope • Coordinate contractor network: Manage scheduling and availability for our pool of contract interviewers—ensuring interviews are properly scheduled and interviewers are matched to projects • Monitor progress and communicate: Flag potential delays early, working with the CPO and Customer Success Lead to set expectations with customers when timelines are at risk • Keep projects on track: Follow up on in-progress requests to ensure timely completion and quality standards are met

Job Requirements

Exceptional organizational skills and ability to manage high-volume, concurrent qualitative research projects
Experience coordinating external contractors, vendors, or distributed teams
Proactive communicator who knows when to escalate and keeps stakeholders informed without hand-holding
Detail-oriented with strong follow-through—nothing falls through the cracks on your watch
At least 2 years of experience in research operations
Comfortable with the pace and ambiguity of a startup environment

Benefits

Healthcare, Dental, and Vision insurance (90% of your deductible, 75% of your dependents’)
401(k) with 3% company match
12 weeks paid parental leave
18 company holidays, with unlimited PTO
Our suggested minimum is at least 10 business days of PTO per year.
Remote-friendly work environment,
Ground-floor opportunity to build and lead a critical function at a growing startup