• You will lead a large organization with multiple delivery teams and high complexity. • You will need to be able to easily shift between skill sets in response to account needs. • In a single day you may need to wear various hats such as Program Manager, Onboarding Specialist, Digital Transformation Guide, and Account Manager. • You will work with a balanced leadership team, including a Delivery Lead and Heads of Product, User-Centered Design, and Engineering. • You will need to collaborate highly with partners, high level government stakeholders, and internal Rise8 leadership, leveraging resources as necessary to make your account successful. • You’ll work with key customer stakeholders, including contract officers, account champions, and executive leadership, to ensure we align on goals, identify and mitigate risks, establish metrics, and celebrate wins over the course of the customer journey. • You’ll lead the strategy to leverage our outcomes delivered and streamlined customer experience into an easy Yes for our customer to continue choosing to solve problems with Rise8. • You’ll measure the health of the account on a regular basis and drive remediation plans as needed. • You will work with the delivery team to ensure the customer realizes the value being delivered in line with their desired impacts. • Finally, with your business and ownership mentality, you’ll drive the account strategy that results in referenceable customers and expansion opportunities.