• Serve as the operational liaison between the customer and the internal deployment and technical teams throughout new client implementations. • Translate the voice of the customer across operational processes, turning challenges into wins. • Drive change management efforts within client organizations to encourage new ways of thinking and working. • Build trusted relationships with customer operations leaders and frontline teams. You’ll both present strategic insights remotely and travel to customer locations to support training, adoption, and executive alignment. • Identify operational gaps and recommend process adjustments to maximize solution impact and expand on structured workflows aligned with our SaaS platform. • Partner closely with technical project managers and integration teams to ensure data and system alignment. • Analyze operational data in Excel to support deployment decisions, track performance, and identify opportunities for improvement. • Understanding of TMS, telematics platforms, transportation analytics systems, or optimization tools.