• Provide strategic and operational leadership for all provider licensing activities across operations • Oversee the full licensing lifecycle, ensuring regulatory compliance • Partner closely with Credentialing, Compliance, and Operations leaders • Act as the escalation point for complex licensing and regulatory matters • Lead and oversee end-to-end provider licensing across all states and provider types • Monitor regulatory changes and translate requirements into operational workflows • Build and maintain scalable licensing workflows, lifecycle tracking, and expirable management • Support and develop dashboards, KPIs, and executive-level reporting to support forecasting and decision-making • Lead, coach, and develop Licensing Specialists and related team members • Establish performance expectations, service levels, and quality standards • Act as liaison with state boards, monitoring vendors, and external partners • Maintain audit readiness and support NCQA, CMS, Joint Commission, and delegated credentialing requirements • Manage licensing-related vendors, expenses, and reconciliation processes