• Serve as a primary point of contact for customers regarding service inquiries, proposals, and service matters. • Maintain daily communication with Sales Managers, Account Managers, Corporate Strategic Key Account teams, and Global Service Project Management teams. • Prepare, review, and issue service quotations in alignment with customer requirements and internal pricing guidelines. • Develop and manage service change orders, ensuring scope, pricing, and terms are clearly defined and approved. • Proactively follow up on quotes and change orders to secure customer purchase orders (POs). • Build and maintain strong customer relationships to support repeat service business. • Identify opportunities for additional services or scope expansion and communicate them to Sales and Account Management teams.