DemandFactor

We are a revenue growth firm financially aligned with the quality and success of the leads we deliver to our clients.

Client Success Representative, Agency Team

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 11-50Since 2022Company SiteLinkedIn

Location

United States

Posted

19 days ago

Salary

Not specified

Bachelor DegreeEnglish

Job Description

• Act as the primary contact for B2B agencies, addressing their needs and ensuring a seamless experience. • Foster strong, long-term relationships that contribute to agency retention and satisfaction. • Provide ongoing support to agencies to maximize their success with our services. • Conduct outreach efforts to establish connections with potential B2B agencies and generate new opportunities. • Expand our network by identifying and securing partnerships with new agencies. • Develop strategies to drive growth within existing agency relationships. • Assist in planning and executing events such as in-person meetings, webinars, and networking sessions for agency clients. • Work closely with internal teams to ensure events are well-organized and align with business goals. • Conduct research to identify industry trends and potential partners, contributing to targeted outreach strategies. • Collaborate with agencies to explore new opportunities and expand service offerings within existing accounts. • Provide follow-up communications to ensure agency satisfaction and uncover additional partnership opportunities. • Assist senior team members in daily activities, supporting overall business objectives.

Job Requirements

  • Ability to manage multiple agency accounts and projects simultaneously.
  • Experience in client success, sales development, or a related field.
  • Strong interpersonal and communication skills to establish and maintain relationships.
  • Proficiency in CRM software and other client management tools.
  • Excellent organizational skills and attention to detail.
  • A proactive, self-motivated approach to problem-solving.
  • Experience in event planning is a plus.
  • Ability to collaborate effectively across teams.
  • Customer-focused mindset with strong analytical skills.

Benefits

  • Health insurance
  • Flexible work arrangements
  • Professional development

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