• Serve as the primary point of contact for medication-related inquiries, including dose, strength, and administration instructions. • Triage and assess questions to ensure accurate, compliant, and timely responses. • Coordinate directly with prescribing provider groups and pharmacy partners to verify prescriptions and confirm appropriate dosing. • Identify and resolve discrepancies between prescribed instructions and patient understanding. • Escalate complex medication or safety concerns to licensed clinicians when appropriate. • Partner cross-functionally with clinical, pharmacy, and operations teams to improve the overall patient experience. • Monitor recurring issues and provide feedback to leadership to strengthen workflows and patient education materials.