More than 2750 attorneys serving clients in 48 locations in the U.S. Europe and the Middle East, Latin America, and Asia

Telecommunications Manager

CommunicationsCommunicationsFull TimeRemoteTeam 1,001-5,000Since 1960H1B No SponsorCompany Site LinkedIn

Location

Florida + 1 more

Posted

20 days ago

Salary

Not specified

Bachelor Degree8 yrs expEnglishCloud

Job Description

• Oversees all telecommunications services and systems for the firm • Manages the current Avaya telephony platform and strategic planning for future technology adoption • Leads a telecom team and manages vendor relationships • Ensures billing compliance and develops a multi-year roadmap to guide the firm through technology transitions • Manages and optimizes the firm's Avaya telephony platform while evaluating emerging technologies (cloud PBX, UCaaS) • Develops and executes transition plans from legacy systems to modern platforms with minimal disruption to operations • Creates a multi-year telecommunications roadmap aligned with firm objectives • Directs and develops the telecommunications team to meet performance and availability commitments • Maintains up-to-date documentation of all systems, user guides, and training materials

Job Requirements

Bachelor’s degree preferred
8+ years managing enterprise telephony systems, preferably in a law firm or professional services environment
Expert-level knowledge of the Avaya telephony platform required
Extensive experience with additional telephony platforms, including cloud-based and UCaaS solutions (e.g., Microsoft Teams, Zoom, SIP, RingCentral, Cisco)
Proven track record of successful technology adoption and change management
Experience with vendor management, contract negotiation, and telecommunications budgeting
Avaya certifications (ACIS, ACSS, or equivalent), Microsoft Teams Voice/Telephony certifications, UCaaS or cloud telephony certifications preferred