• Providing technical support to clients, AiSPs, and ASI Consultants via ticketing system and staff via Teams. • Documenting and reporting defects. • Contributing technical articles/help tips to on-line resources, installation instructions and system specific documentation. • Contributing to the internal and/or external product integration training and documentation. • Functioning as an expert for a particular product to the support staff and company. • Performing other duties and job responsibilities as may be assigned from time to time.