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Director, Customer Growth – Success

Growth MarketingGrowth MarketingFull TimeRemoteTeam 11-50H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

17 days ago

Salary

Not specified

6 yrs expEnglish

Job Description

• Help TROOP establish clear Product-market fit with our customers • Drive product adoption and usage through onboarding, key customer interactions, and reviewing how the TROOP product is used by our customers • Capture key feedback from clients to help close the gap between our product and customer usage • Review customer product sessions to understand hangups and potential opportunities • Establish framework to measure the success of our clients - time to value, engagement, and advocacy • Standardize processes for onboarding, customer interactions, and growth • Build and monitor account health scoring for TROOP clients • Own customer and revenue retention including expansion targets • Develop strategies to drive increased engagement and opportunities for customer growth and expansion • Build customer engagement strategies and playbooks • Establish KPI dashboards

Job Requirements

6-8+ years in SaaS customer success, account management, or revenue leadership
3–5+ years leading client success teams in a post-sale organization
Experience scaling CS in growth-stage or mid-market SaaS
Ability to influence cross-functional stakeholders at the executive level
Data-driven decision maker with operational rigor

Benefits

💻 **Remote-first within our hubs**: TROOP operates remotely with frequent in-person engagements, focusing on scaling within our legal entities in the US, Spain, and South Africa.
🚀**Join the Pioneering Team**: As part of the initial team at TROOP, you'll be at the forefront of an extraordinary adventure. Picture yourself shaping the future of a fast-growing technology company where your ideas and contributions truly make a difference.
🎨 **Discover an Incredible, Supportive Team and Diverse Culture**: Prepare to be amazed by the exceptional individuals who form TROOP's team. Collaborate with brilliant, multicultural minds, where diverse backgrounds unite for unparalleled collaboration.
📈 **Supported by Top Investors**: TROOP's remarkable journey is backed by prestigious investors, such as the Madrona Group. Join forces with a company that has garnered the trust and support of the best in the industry. Read more about TROOP's Executive Chairman Steve Singh (Co-founder of Concur).
⏰ **Paid Time Off**: We provide 23 days per year.
🪂 Healthcare, Dental, Vision and Life Insurance **administered via DEEL.
💚 **Mental Health Budget**: Yearly budget assistance for mental health support for all our employees.
☀️**Unforgettable Adventures**: At TROOP, we cherish the bonds we create and the time we spend together. Each year, we embark on an incredible offsite to a surprise location, courtesy of TROOP. You'll have the opportunity to explore new cultures, create lasting memories, and bond with your colleagues in a unique and exciting way.