• Own delivery: accountable for the full implementation lifecycle from signed contract to stable BAU handoff. • Run implementation cycles: define scope, validate assumptions, build delivery plans, manage timelines, and drive go live readiness. • Coordinate cross functionally: lead Sales, CS, Support, Integrations, Engineering, and Product toward a single delivery plan with clear owners and deadlines. • De risk delivery: identify operational, technical, clinical, and change management risks early and close them before they become escalations. • Drive OTIF: deliver 95% plus of implementations on time and in full against committed scope and timelines. • Set the bar on rigor: own testing, QA, go live criteria, and sign off. No production surprises. • Be the escalation point: surface issues early, propose solutions, and force decisions when teams stall. • Operate like an owner: nothing falls through the cracks because it is “someone else’s problem.”