• Lead day‑to‑day Field Service operations within the assigned region, providing ongoing performance management, coaching, and mentoring to the Field Service team. • Ensure all service activities are documented accurately and consistently in accordance with Vision RT policies, procedures, and service metrics. • Lead local change initiatives by coaching and training the team on new procedures, tools, and policies. • Actively participate in leadership strategy discussions, providing employee- and customer-focused input and solutions. • Partner with the Regional Scheduling Coordinator to ensure effective planning and execution of installations, upgrades, surveys, and break-fix activities, with a focus on achieving the “perfect install.” • Optimize engineer utilization through effective planning, prioritization, and allocation of resources. • Proactively communicate with customers and internal stakeholders, including Sales and Clinical Applications, to manage expectations and resolve issues. • Oversee large or complex projects involving multiple vendors, attending on site as required to ensure successful delivery. • Build strong working relationships with engineers, third‑party vendors, and subcontractors to support efficient service delivery. • Oversee helpdesk operations, including ticket assignment, prioritization, escalation, accuracy, and timely closure. • Ensure completion of all required administrative tasks and maintain accountability for regional service KPIs and metrics. • Manage regional service coverage, including daily phone support, scheduled service capacity, and contingency planning. • Perform additional service‑related duties and projects as assigned by management. • Operate in full compliance with Vision RT’s Quality Management System.